How to Turn off a Google Workspace User’s Two-Step Verification

Quick and easy-to-follow guide for Google Workspace administrators

When to turn a Google Workspace user’s two-step verification off

  • When a user is unable to authenticate through their 2-step verification and needs help to log in

How to turn a Google Workspace user’s two-step verification off step-by-step with images

Step 1

How to Turn Off (Disable) A Google Workspace User's Two-Step Verification (2FA) - Step 1

Go to the Admin console https://admin.google.com and click Users or Manage.

Step 2

How to Turn Off (Disable) A Google Workspace User's Two-Step Verification (2FA) - Step 2

Then click the user’s name. Make sure not to check the box to their left, just click their name.

How to Turn Off (Disable) A Google Workspace User's Two-Step Verification (2FA) - Step 3

If you have too many users to scroll through the list, do this instead. Type the user’s name or email address in the search bar on top. Then click the result suggested below.

Step 3

How to Turn Off (Disable) A Google Workspace User's Two-Step Verification (2FA) - Step 4

Click the Security section.

Step 4

How to Turn Off (Disable) A Google Workspace User's Two-Step Verification (2FA) - Step 5

Click on 2-step verification.

Step 5

How to Turn Off (Disable) A Google Workspace User's Two-Step Verification (2FA) - Step 6

Make sure you are certain about turning two-step verification off

Once disabled, only the user can turn two-step verification back on.

Click Off and then SAVE. 

If you just need to help the user log in, you can click GET BACKUP VERIFICATION CODES and send one to the user.

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