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How to Disable a Google Workspace User’s Login Challenge (Built-in Security Verification Step)

Quick and easy-to-follow guide for Google Workspace administrators

How the login challenge works

  • If Google detects a suspicious login attempt to one of your users’ accounts, an additional security question or challenge will have to be dealt with before the login is allowed.
  • The usual way to verify the user’s identity is by sending a code to the user’s phone. The code then needs to be entered into the login challenge page.

When to disable the login challenge

  • ​In case this ends up preventing you or the real user from signing in, you can turn off the login challenge for 10 minutes.

How to disable a Google Workspace user’s login verification step-by-step with images

Step 1

How To Disable A Google Workspace User's Login Challenge (Built-In Security Verification Step) - Step 1

At Google Admin https://admin.google.com, click Users or Manage.

Step 2

How To Disable A User's Login Challenge (Built-In Security Verification Step) - Step 2

Then click the user’s name. Make sure not to check the box on the left; just click the name.

Step 3

How To Disable A User's Login Challenge (Built-In Security Verification Step) - Step 3

Click the Security section.

Step 4

How To Disable A User's Login Challenge (Built-In Security Verification Step) - Step 4

Click Login challenge, then click the TURN OFF FOR 10 MINS button. 

This removes the verification step temporarily, and you can sign in during the next 10 minutes without running into it.

If necessary, you can update the user’s phone number by going to https://myaccount.google.com/signinoptions/rescuephone and https://myaccount.google.com/phone

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