How to Place a Hold on Google Chat Data Using Google Vault

Quick and easy-to-follow guide for Google Workspace administrators

What is a hold

When you should place a hold on Google Chat messages

  • When specific Google chat messages are really important, and you need to retain them no matter what
  • When you want to retain data without setting up a retention rule

How to place a Google Vault hold on Google Chat messages step-by-step with images

Step 1

How To Place A Hold On Google Chat Data Using Google Vault - Step 1

To place Google Chat data on hold, open Vault at https://vault.google.com and click Matters.

Step 2

How To Place A Hold On Google Chat Data Using Google Vault - Step 2

Click the matter you want to use to place the hold.

If you’re not familiar with matters, click here.

To see how to create a matter, click here.

Step 3

How To Place A Hold On Google Chat Data Using Google Vault - Step 3

Select the HOLDS tab on top and then click Create below.

Step 4

How To Place A Hold On Google Chat Data Using Google Vault - Step 4

Enter a name for the hold, then select Chat and click CONTINUE.

Step 5

How To Place A Hold On Google Chat Data Using Google Vault - Step 5

Choose whose data you want to place on hold. If you want to apply it only to specific accounts, type their email addresses under Specific accounts, separated by commas.

If you want to include chat data in chat spaces (group chats), you can click the Include conversations in Chat spaces button so that it goes to the right and turns blue – this means it’s enabled.

Step 6

How To Place A Hold On Google Chat Data Using Google Vault - Step 6

If you want to apply the hold to all users in an organizational unit, click Specific accounts and select Organizational unit.

Step 7

How To Place A Hold On Google Chat Data Using Google Vault - Step 7

Then click the OU.

Step 8

How To Place A Hold On Google Chat Data Using Google Vault - Step 8

If you select your top OU, you will see this message, advising that the hold will apply to all users in your organization, and may end up retaining irrelevant data. Check the box and click ACCEPT, or CANCEL and select another OU.

Step 9

How To Place A Hold On Google Chat Data Using Google Vault - Step 9

Once you’ve decided who you want to apply the hold to, click CREATE.

That's all! You reached the end of the article. Continue to:

If you find this useful, share and help others!

Email
Reddit
Facebook
Telegram
Twitter
LinkedIn
Pinterest
Protect And Secure Google Workspace
Backup and protect your data
Data protection and security tools are crucial, especially if you store any sensitive data in your accounts.
Email Marketing Tools
Better Gmail and email marketing
If you work with Gmail or do email marketing, you will appreciate what these services can do for you.
Collab And Optimization Tools
Process optimization and collaboration
You can use these services to make tedious processes a whole lot easier, improve teamwork, save time, and get better results.
Website Tools and Resources
Resources for website creators
Awesome tools and services for easy and effective site building, content creation, SEO, email marketing, and more.

Submit Feedback

Think we could do something better or just want to tell us how happy you are with the site? We would love to hear from you – your feedback is more valuable than you can imagine.

Fill out this form, and we will get back to you.

Report An Issue With Workspace123

Are you running into an issue with the site? Maybe you found a broken link, or something else is wrong?

Fill out this form to let us know, and we will address it as soon as possible.

Please make sure to be very specific and add as many details as possible.

Missing Content

Our goal is to run the number one site in the world for you to get help with and learn how to use Google Workspace. This can’t be so if there is any missing information.

If you believe we need to add something, fill out this form, and we will do our best to add any missing content as soon as possible.

This site uses cookies to ensure you get the best experience. Click here to see our Cookies Policy.

Be the first to know

You can stay on top of news and updates in Google Workspace and Workspace123 and get special offers by subscribing to our newsletter.

Subscribe by email for news and updates