How To Recover Access To A Google Workspace User Account (Forgot Password)

Quick and easy-to-follow guide for Google Workspace users

Suppose you forget your Google Workspace account’s password. In that case, Google can help you recover it, as long as this is allowed by the Google Workspace admin.

Google Workspace admins can see how to allow or disable this option here.

How to recover your forgotten Google Workspace password step-by-step with images

Step 1

Try accessing a Google service such as Gmail, Drive, or any other one to get to the Google Sign-in page.

Type your email address and click Next.

Step 2

Click Forgot password?

Step 3

Enter the last password you remember and click Next. Anything you type in will be sufficient for you to continue.

Step 4

If you have access to your backup email address, Google can send a verification code there. Click Send.

Alternatively, click Try another way to use a backup phone number if you have added one to your account.

Step 5

A verification code gets sent to your backup email address.

Step 6

If you don’t see the email, give it a bit, it may not arrive immediately. Also, it may go to Spam or Trash somehow. You can also check the All Mail folder. Copy the code and enter it on the Account recovery page.

Step 7

Thanks to you accessing your backup email or phone, Google trusts that you are the owner of the account and lets you update your password. Type the new password twice and click Save password.