How to Enable or Disable Google Workspace User Password Recovery

Quick and easy-to-follow guide for Google Workspace administrators

You can allow or prevent regular Google Workspace users from recovering access to their account on their own if they forget their password.

How to prevent Google Workspace users from recovering their forgotten password step-by-step with images

Step 1

Go to Google Admin at https://admin.google.com and click the Security icon.

Step 2

Select Account Recovery.

Step 3

On the left, under Organizational Units, select the OU containing the users you want to apply the setting to. All sub-OUs nested under the OU you choose will also have the same setting applied to them.

By default, if you don’t select an OU, you will add your setting to the top OU, named after your domain. By applying a setting to the top-level OU, you apply it to all users in the account.

You can also search for an OU to find it faster if you have a large OU structure.

If you are not familiar with OUs, click here.

Step 4

Check or uncheck the Allow users and non-super admins to recover their account box and SAVE. Note that the changes may take up to 24 hours to take effect for all users.

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