How to Allow Chat Bots in Google Workspace

Quick and easy-to-follow guide for Google Workspace administrators

What are Google Chat bots

In Google Chat https://chat.google.com, bots provide a way for you to connect to other services via Google Chat messages sent directly to another user or in a chat room, such as looking up information or doing tasks.

Some bots are made by Google, but users in your domain and third parties can also make bots.

When starting a message with or talking to third-party bots, you send your basic information, the message sent to or @ mentioning the bot, and other contextual data to the third party. Review each bot developer’s terms of service and privacy policy for more information about third-party use of your data.

To learn how to create custom bots for your organization, go to the Google Chat API documentation published by Google at https://developers.google.com/hangouts/chat.

How to allow or prevent users from installing chatbots step-by-step with images

Step 1

How To Allow Google Workspace Users to Install Chat Bots In Google Chat - Step 1

In the Admin console at https://admin.google.com, click the Apps icon.

Step 2

How To Allow Google Workspace Users to Install Chat Bots In Google Chat - Step 2

Select Google Workspace.

Step 3

How To Allow Google Workspace Users to Install Chat Bots In Google Chat - Step 3

Click Google Chat and classic Hangouts. Make sure not to check the box to the left; just click the service’s name.

Step 4

How To Allow Google Workspace Users to Install Chat Bots In Google Chat - Step 4

Click the Chat Bots section.

Step 5

How To Allow Google Workspace Users to Install Chat Bots In Google Chat - Step 5

Select ON to allow users to install chat bots and click SAVE. Note that the changes may take up to 24 hours to take effect.

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