How to Enable Collaborative Inbox Features for a Google Group

Quick and easy-to-follow guide for Google Workspace administrators

What is a collaborative inbox group: getting started

You can enable additional features for a group and turn it into a shared inbox where people can work together.

Collaborative inbox group features

Collaborative inbox features allow members of the group to assign posts to themselves or others.
Posts can also be marked as resolved, duplicate, or ‘no action needed.’
One potential use of those features is setting up a group for support.

How to turn a Google group into a collaborative inbox step-by-step with images

Step 1

Go to Groups at https://groups.google.com and find the group in one of the directories listed on the left: My groups, Recent groups, All groups, or Favorite groups. Then click the three dots icon to the right and select Group settings.

Step 2

Next to Enable additional Google Groups features, select Collaborative inbox.

Step 3

Click Save changes at the bottom.

The additional options are applicable through the buttons above the posts list when one or more posts are selected.

They also appear while viewing a particular post. The first one, from left to right, allows you to assign the conversation to yourself.

The second one, Assign to someone, lets you assign it to another group member.

Remove assignment removes the current assignment.

Mark as complete lets people know that the post has been addressed.

Mark as duplicate lets you enter the URL of another post to mark it as a duplicate.

No action needed lets members know there is no need to pay attention to the post.

That's all! You reached the end of the article. Continue to:

If you find this useful, share and help others!

Enable or Disable Posting to a Group at Google Groups

Control if posting to a group through its web forum interface is allowed or not.

Enable or Disable Saving Posts to a Group at Google Groups

Control if posts to a group are being displayed and preserved in the web forum interface.

Bundle up Group Emails With the Same Subject Together

Group up emails with the same subject together in a single thread.

Set up a Welcome Message for a Group

Enter a welcome message that appears below the group name on the group’s conversation list.

What is a Collaborative Inbox: Enabling Advanced Features for a Group

Turn a group into a collaborative inbox to unlock extra features related to posts.

Enable Gmail-Like Shared Labels in a Group

Allow labeling of group conversations for sorting and searching purposes.

Control Who Can Post to a Group at Google Groups

Control who can post to a group through its web forum interface.

Control Who Can Post as a Group

Control which users can post messages from the group’s email address.

Control Where to Post Replies to

Choose where to send replies to group posts.

Email Marketing Tools

Better Gmail and email marketing

If you work with Gmail or do email marketing, you will appreciate what these services can do for you.

See recommendations

Website Tools and Resources

Resources for website creators

Awesome tools and services for easy and effective site building, content creation, SEO, email marketing, and more.

See recommendations

Collab And Optimization Tools

Process optimization and collaboration

You can use these services to make tedious processes a whole lot easier, improve teamwork, save time, and get better results.

See recommendations

Protect And Secure Google Workspace

Protect your data and maximize security

Data protection and security tools are crucial, especially if you store any sensitive data in your accounts.

See recommendations