How to Enable Collaborative Inbox Features for a Google Group

Quick and easy-to-follow guide for Google Workspace administrators

What is a collaborative inbox group: getting started

You can enable additional features for a group and turn it into a shared inbox where people can work together.

Collaborative inbox group features

Collaborative inbox features allow members of the group to assign posts to themselves or others.
Posts can also be marked as resolved, duplicate, or ‘no action needed.’
One potential use of those features is setting up a group for support.

How to turn a Google group into a collaborative inbox step-by-step with images

Step 1

Go to Groups at https://groups.google.com and find the group in one of the directories listed on the left: My groups, Recent groups, All groups, or Favorite groups. Then click the three dots icon to the right and select Group settings.

Step 2

Next to Enable additional Google Groups features, select Collaborative inbox.

Step 3

Click Save changes at the bottom.

The additional options are applicable through the buttons above the posts list when one or more posts are selected.

They also appear while viewing a particular post. The first one, from left to right, allows you to assign the conversation to yourself.

The second one, Assign to someone, lets you assign it to another group member.

Remove assignment removes the current assignment.

Mark as complete lets people know that the post has been addressed.

Mark as duplicate lets you enter the URL of another post to mark it as a duplicate.

No action needed lets members know there is no need to pay attention to the post.

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Enable or Disable Posting to a Group at Google Groups

Control if posting to a group through its web forum interface is allowed or not.

Enable or Disable Saving Posts to a Group at Google Groups

Control if posts to a group are being displayed and preserved in the web forum interface.

Bundle up Group Emails With the Same Subject Together

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Set up a Welcome Message for a Group

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What is a Collaborative Inbox: Enabling Advanced Features for a Group

Turn a group into a collaborative inbox to unlock extra features related to posts.

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Control Who Can Post as a Group

Control which users can post messages from the group’s email address.

Control Where to Post Replies to

Choose where to send replies to group posts.

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