How to Enable Collaborative Inbox Features for a Google Group

Quick and easy-to-follow guide for Google Workspace administrators

What is a collaborative inbox group: getting started

  • You can enable additional features for a group and turn it into a shared inbox where people can work together.

Collaborative inbox group features

  • Collaborative inbox features allow members of the group to assign posts to themselves or others.
  • Posts can also be marked as resolved, duplicate, or ‘no action needed.’
  • One potential use of those features is setting up a group for support.

How to turn a Google group into a collaborative inbox step-by-step with images

Step 1

How To Enable Collaborative Inbox Features For A Google Group - Step 1

Go to Groups at https://groups.google.com and find the group in one of the directories listed on the left: My groups, Recent groups, All groups, or Favorite groups. Then click the three dots icon to the right and select Group settings.

Step 2

How To Enable Collaborative Inbox Features For A Google Group - Step 2

Next to Enable additional Google Groups features, select Collaborative inbox.

Step 3

How To Enable Collaborative Inbox Features For A Google Group - Step 3

Click Save changes at the bottom.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

The additional options are applicable through the buttons above the posts list when one or more posts are selected.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

They also appear while viewing a particular post. The first one, from left to right, allows you to assign the conversation to yourself.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

The second one, Assign to someone, lets you assign it to another group member.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

Remove assignment removes the current assignment.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

Mark as complete lets people know that the post has been addressed.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

Mark as duplicate lets you enter the URL of another post to mark it as a duplicate.

How To Enable Collaborative Inbox Features For A Google Group - Step 3

No action needed lets members know there is no need to pay attention to the post.

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