How to Enable Alternate Error Pages for Google Workspace Users in Google Chrome

Quick and easy-to-follow guide for Google Workspace administrators

Google Chrome can show suggestions for the page you were trying to reach when it is unable to connect to a web address.

Then you see suggestions to navigate to other parts of the website or look for the page on Google Search.

You can let users configure this on their own or make it always on or always off. 

This corresponds to the user option Use a web service to help resolve navigation errors, in the Chrome Settings – chrome://settings.

How to enable alternate error pages in Google Chrome step-by-step with images

Step 1

How To Enable Alternate Error Pages In Google Chrome For Google Workspace Users - Step 1

In Google Admin at https://admin.google.com, click Devices > Chrome > Settings >  Users & browsers in the menu on the left.

Step 2

How To Enable Alternate Error Pages In Google Chrome For Google Workspace Users - Step 2

Select the OU with the users whose settings you want to update on the left. The same updates will apply to all sub-OUs under the OU you choose.

By default, if you don’t select an OU, you will add your setting to the top OU, named after your domain. This way, you will apply changes to all users in your account.

You can search for an OU to find it faster if you have a large OU structure.

If you’re not familiar with OUs, click here.

Next, click + Search or add a filter and type Alternate error pages to locate the setting.

Step 3

How To Enable Alternate Error Pages In Google Chrome For Google Workspace Users - Step 3

Next to Alternate Error Pages in bold on the left, choose between:

  • Allow the user to decide
  • Always use alternate error pages
  • Never use alternate error pages

Step 4

How To Enable Alternate Error Pages In Google Chrome For Google Workspace Users - Step 4

Click SAVE on the top right after making changes. It may take up to 24 hours for them to go into effect.

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