Set up Custom Service Addresses (Urls) For Your Organization’s Google Workspace Services

Quick and easy-to-follow guide for Google Workspace administrators

Customize Google Workspace for your organization

You can set up custom URLs at your domain for the Google Workspace services.
The standard service URLs will still keep working after you add custom URLs.

What is a URL

A URL is just the web address of a page on the internet.
For example, take a look at the search bar in your browser right now – it will tell you that the URL of this page is
https://workspace123.com/general-settings/personalization/custom-service-urls/ – enter the address, and you land on this page.

Custom web addresses example

For example, instead of https://gmail.com for Gmail, if your domain is domain.com, now you can have users access Gmail at https://mail.domain.com, https://mailbox.domain.com.

How to customize your Google Workspace service addresses step-by-step with images

Step 1

Go to the Admin console https://admin.google.com and click Account settings.

Step 2

Select Custom URLs.

Step 3

Select the custom URL option for all services you want to create custom URLs for, then type your custom URLs.

Click SAVE.

Step 4

Next, you have to create a CNAME record for each custom URL in your domain’s DNS settings as per the instructions in this step.

For example, if you want to set up a URL https://email.easebrain.com for Gmail, you need to create a CNAME record with the Host set to ‘email.easebrain.com’ (some hosts will just ask you to type the subdomain, so just typing email will be enough) and Target/Destination/Resolves To should be set to ‘ghs.googlehosted.com.’

After adding and saving the CNAME record at your host, click I’VE COMPLETED THESE STEPS at the bottom.

Step 5

Here’s how creating the record in SiteGround looks. If you are interested in having an amazing web host for your website, check out our SiteGround review here.

You go to https://tools.siteground.com/ and click DOMAIN > DNS Zone Editor on the left.

Next under Create New Record, select CNAME and type your custom web address in the Name field, then type ghs.googlehosted.com in the Resolves to field and click CREATE.

Repeat this step for all service addresses.

If you are not sure who your host is, check this article on identifying your hosting provider (coming soon).