How to Set up Spam Quarantines in Google Workspace

Quick and easy-to-follow guide for Google Workspace administrators

What are spam quarantines

  • You can set up custom quarantines outside of Gmail, at https://email-quarantine.google.com/adminreview, where you can send spam emails or emails affected by your routing rules.
  • Admins and users who have permission to access quarantines can review spam emails and approve them for delivery to Gmail or reject them before delivery.

When to set up spam quarantines

  • Anytime you want spam (or other specific emails) to go to a separate space where moderators can approve or reject emails before delivery to the intended recipient

Settings that allow you to quarantine emails

The following email rules have the option to quarantine emails:

How to create a spam quarantine in Google Workspace step-by-step with images

Step 1

How To Set Up Spam Quarantines In Google Workspace - Step 1

In the Admin console at https://admin.google.com, click the Apps icon.

Step 2

How To Set Up Spam Quarantines In Google Workspace - Step 2

Select Google Workspace.

Step 3

How To Set Up Spam Quarantines In Google Workspace - Step 3

Click Gmail. Make sure not to check the box to the left; just click the service.

Step 4

How To Set Up Spam Quarantines In Google Workspace - Step 4

Select Manage quarantines.

Step 5

How To Set Up Spam Quarantines In Google Workspace - Step 5

Click ADD QUARANTINE.

Step 6

How To Set Up Spam Quarantines In Google Workspace - Step 6

On top, give it a name and description.

By default, only users with the Super Admin role can access quarantines.

However, by clicking Select Groups and adding one or more Groups to the quarantine, you grant Group members access to the quarantine.

Step 7

How To Set Up Spam Quarantines In Google Workspace - Step 7

In addition, you can follow the steps here to create a custom admin role that grants users access to quarantines by adding the privileges enabled in this image to the admin role. Users can either have access to all quarantines or only ones that you choose. 

Access Admin Quarantine – a user with this admin role can access any quarantine.

Access restricted quarantine – a user with this admin role can access restricted quarantines.

Step 8

How To Set Up Spam Quarantines In Google Workspace - Step 8

Inbound denial consequence:

  • Drop message – send incoming messages to the quarantine without notifying the sender.
  • Send the default reject message – send a rejection notification when a message is quarantined.


Outbound denial consequence:

  • Drop message – send outgoing messages to the quarantine without notifying the sender.
  • Send the default reject message – send a rejection notification when a message is quarantined.

Check ‘Notify periodically when messages are quarantined’ to receive alerts when new messages go to the quarantine. The alerts will tell you how many emails are in each quarantine, as well as the total number of quarantined emails during the notification interval. 

Google will notify you of newly quarantined emails within an hour of their appearance in the admin quarantine. The frequency and timing of the alerts vary based on how often new quarantined emails arrive but will never be more than once hourly.

Click SAVE. 

Step 9

How To Set Up Spam Quarantines In Google Workspace - Step 9

Done, the quarantine has been created. You can Edit or Delete it at any time, or click ADD QUARANTINE again to add more – you can add a total of 20 custom quarantines.

Clicking GO TO ADMIN QUARANTINE will take you to the quarantines site, https://email-quarantine.google.com/adminreview.

How To Set Up Spam Quarantines In Google Workspace - Step 10

Here admins and users with access to quarantines can view and approve or deny quarantined messages.

How To Set Up Spam Quarantines In Google Workspace - Step 11

The following email rules have the option to quarantine emails you see in this image:

That's all! You reached the end of the article. Continue to:

If you find this useful, share and help others!

Email
Reddit
Facebook
Telegram
Twitter
LinkedIn
Pinterest
Email Marketing Tools
Better Gmail and email marketing
If you work with Gmail or do email marketing, you will appreciate what these services can do for you.
Protect And Secure Google Workspace
Protect your data and maximize security
Data protection and security tools are crucial, especially if you store any sensitive data in your accounts.
Collab And Optimization Tools
Process optimization and collaboration
You can use these services to make tedious processes a whole lot easier, improve teamwork, save time, and get better results.
Website Tools and Resources
Resources for website creators
Awesome tools and services for easy and effective site building, content creation, SEO, email marketing, and more.
Improve Google Workspace
Get the best out of Google Workspace
Add essential functionality such as backup and increased security, get new awesome features, and optimize your work with these additional services for Google Workspace.

Submit Feedback

Think we could do something better or just want to tell us how happy you are with the site? We would love to hear from you – your feedback is more valuable than you can imagine.

Fill out this form, and we will get back to you.

Report An Issue With Workspace123

Are you running into an issue with the site? Maybe you found a broken link, or something else is wrong?

Fill out this form to let us know, and we will address it as soon as possible.

Please make sure to be very specific and add as many details as possible.

Missing Content

Our goal is to run the number one site in the world for you to get help with and learn how to use Google Workspace. This can’t be so if there is any missing information.

If you believe we need to add something, fill out this form, and we will do our best to add any missing content as soon as possible.

This site uses cookies to ensure you get the best experience. Click here to see our Cookies Policy.

Be the first to know

You can stay on top of news and updates in Google Workspace and Workspace123 and get special offers by subscribing to our newsletter.

Subscribe by email for news and updates