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How to Set Up Split Email Delaivery in Google Workspace

Quick and easy-to-follow guide for Google Workspace administrators

What is split delivery

  • You can receive emails both in Google Workspace and in another mail server that you use.
  • With split delivery, you can configure email delivery to your domain to only receive emails in Google Workspace when the receiving email address exists as a Google Workspace user, alias, or group.
  • If the receiving email address at your domain doesn’t exist in Google Workspace, Google will redirect the email to another email service, where the email address exists.

Split delivery example

For example:

  • Let’s say you have email addresses at Google Workspace and Office 365.
  • You have created the email address [email protected] at Google Workspace.
  • You have created the email address [email protected] at Office 365, and you don’t have this email address created anywhere in Google Workspace.
  • Then, if someone sends an email to [email protected], their email will be delivered to your Google Workspace.
  • If someone sends an email to [email protected], their email will be delivered to your Office 365.

Steps to take before you can set up split delivery

There are two prerequisites before you can set it up:


Then you can follow the steps below to set up split delivery.

How to split your email delivery between Google Workspace and another email service step-by-step with images

Step 1

How To Set Up Split Email Delivery In Google Workspace - Step 1

In the Admin console at https://admin.google.com, click the Apps icon.

Step 2

How To Set Up Split Email Delivery In Google Workspace - Step 2

Select Google Workspace.

Step 3

How To Set Up Split Email Delivery In Google Workspace - Step 3

Click Gmail. Make sure not to check the box to the left; just click the service.

Step 4

How To Set Up Split Email Delivery In Google Workspace - Step 4

Select Routing.

Step 5

How To Set Up Split Email Delivery In Google Workspace - Step 5

Under Organizational Units, select the OU with the users whose settings you want to update. The same updates will apply to all sub-OUs under the OU you choose.

By default, if you don’t select an OU, you will add your setting to the top OU, named after your domain. This way, you will apply changes to all users in your account. This is generally recommended in this case.

If you’re not familiar with OUs, click here.

Step 6

How To Set Up Split Email Delivery In Google Workspace - Step 6

To the right of the Routing setting, click CONFIGURE.

If you already have existing Routing rules in place, click ADD ANOTHER RULE instead.

Step 7

How To Set Up Split Email Delivery In Google Workspace - Step 7

First, on top, give it a name – we just named it Split delivery because that’s the name of this type of setup.

Messages to affect – select Inbound and Internal – receiving, or only one of the two – up to you.

Inbound refers to emails coming in from external senders outside the organization.

Internal – receiving refers to emails coming in from internal senders within the organization.

Step 8

How To Set Up Split Email Delivery In Google Workspace - Step 8

Leave 2. For the above types of messages, do the following on Modify message.

Step 9

How To Set Up Split Email Delivery In Google Workspace - Step 9

Under Route, check the ‘Change route’ box. Then click on Normal Routing and select the mail server you want to route to, which you have already added under Hosts, as shown here.

Step 10

How To Set Up Split Email Delivery In Google Workspace - Step 10

At the bottom, click Show options.

Step 11

How To Set Up Split Email Delivery In Google Workspace - Step 11

Then under B. Account types to affect, uncheck Users and check Unrecognized / Catch-all. 

​Click SAVE.

Step 12

How To Set Up Split Email Delivery In Google Workspace - Step 12

This is what the setting looks like in the Routing settings list. You can come back to this page at any time and click Edit to update the setting, Disable to turn it off temporarily or Delete to remove it permanently.

Please note that it may take up to 24 hours to start working.

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