How to Set Up Dual Email Delivery With Google Workspace and Other Services

Quick and easy-to-follow guide for Google Workspace administrators

What is dual delivery

  • You can receive emails both in Google Workspace and in another mail server that you use.
  • Emails to a recipient email address go to Google Workspace first, and then exact copies are forwarded to the same recipient email address on another server.
  • This is called Dual delivery.

Dual delivery example

  • For example, let’s say you have email addresses at Office 365.
  • You sign up for Google Workspace and create the same email addresses there.
  • You set up dual delivery, and now when someone sends you an email, it gets delivered both to Office 365 and Google Workspace.

Steps to take before you can set up dual delivery

There are two prerequisites before you can set it up:


Then you can follow the steps below to set up Dual delivery.

How to set up dual delivery with Google Workspace and another email service step-by-step with images

Step 1

How To Set Up Dual Email Delivery In Google Workspace - Step 1

In the Admin console at https://admin.google.com, click the Apps icon.

Step 2

How To Set Up Dual Email Delivery In Google Workspace - Step 2

Select Google Workspace.

Step 3

How To Set Up Dual Email Delivery In Google Workspace - Step 3

Click Gmail. Make sure not to check the box to the left; just click the service.

Step 4

How To Set Up Dual Email Delivery In Google Workspace - Step 4

Select Routing.

Step 5

How To Set Up Dual Email Delivery In Google Workspace - Step 5

Under Organizational Units, select the OU with the users whose settings you want to update. The same updates will apply to all sub-OUs under the OU you choose.

By default, if you don’t select an OU, you will add your setting to the top OU, named after your domain. This way, you will apply changes to all users in your account. This is generally recommended in this case.

If you’re not familiar with OUs, click here.

Step 6

How To Set Up Dual Email Delivery In Google Workspace - Step 6

To the right of the Routing setting, click CONFIGURE.

If you already have existing Routing rules in place, click ADD ANOTHER RULE instead.

Step 7

How To Set Up Dual Email Delivery In Google Workspace - Step 7

First, on top, give it a name – we just named it Dual delivery because that’s the name of this type of setup.

1. Messages to affect – select Inbound and Internal – receiving, or only one of the two – up to you.

Inbound refers to emails coming in from external senders outside the organization.

Internal – receiving refers to emails coming in from internal senders within the organization.

Step 8

How To Set Up Dual Email Delivery In Google Workspace - Step 8

Leave 2. For the above types of messages, do the following on Modify message.

Step 9

How To Set Up Dual Email Delivery In Google Workspace - Step 9

Scroll down and under Also deliver to, check the Add more recipients box. Then click either of the two Add buttons.

Step 10

How To Set Up Dual Email Delivery In Google Workspace - Step 10

Click Basic and select Advanced.

Step 11

How To Set Up Dual Email Delivery In Google Workspace - Step 11

Check the Change route box, then click Normal routing and select your other mail server, already added to the Hosts setting as shown here. Click SAVE.

Step 12

How To Set Up Dual Email Delivery In Google Workspace - Step 12

Again, click SAVE at the bottom.

Step 13

How To Set Up Dual Email Delivery In Google Workspace - Step 13

This is what the setting looks like in the Routing settings list. You can come back to this page at any time and click Edit to update the setting, Disable to turn it off temporarily or Delete to remove it permanently.

Please note that it may take up to 24 hours to start working.

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