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How to Get a Copy of Emails You Send From Other Email Services in Google Workspace (Comprehensive Mail Storage)

Quick and easy-to-follow guide for Google Workspace administrators

What is the Comprehensive mail storage setting

  • You can enable comprehensive mail storage to ensure that a copy of all sent emails, including emails not sent via Gmail, will be stored in users’ mailboxes.
  • Suppose your receive mail at a third-party email service but would like to store all messages in Google Vault. In that case, you need to enable Comprehensive mail storage, as shown below.

How to have third-party emails stored in Gmail step-by-step with images

Step 1

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 1

In the Admin console at https://admin.google.com, click the Apps icon.

Step 2

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 2

Select Google Workspace.

Step 3

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 3

Click Gmail. Make sure not to check the box to the left; just click the service.

Step 4

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 4

Select Compliance.

Step 5

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 5

Under Organizational Units, select the OU with the users whose settings you want to update. The same updates will apply to all sub-OUs under the OU you choose.

By default, if you don’t select an OU, you will add your setting to the top OU, named after your domain. This way, you will apply changes to all users in your account. This is generally recommended in this case.

If you’re not familiar with OUs, click here.

Step 6

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 6

Find and click the Comprehensive mail storage setting.

Step 7

How To Get A Copy Of Emails You Send From Other Email Services In Google Workspace (Comprehensive Mail Storage) - Step 7

Check the Ensure that a copy of all sent and received mail is stored in associated users’ mailboxes box to enable it. Then click SAVE or OVERRIDE.

It may take up to 24 hours before the changes kick in.

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